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Johan Bové

Voice robots on call centers hotlines NEVER WORK! People talk with accents and sometimes slower or faster. Stop implementing these frustrating systems and the people working in the call centers will get more relaxed people on the phone. Looking at you

Johan Bové

#DHL Tried to send an e-mail from my personal e-mail account to hza-ffm@zoll.de-mail.de and apparently there is such a thing as a closed e-mail system.

3 min read

The e-mail address is on a very official looking "invitation to pay" from Deutsche Post DHL Group in Frankfurt am Main with no other phone number or whatsoever.

NO WAY I will create an email account with de-mail just to be able to send DHL Group a complaint, but an official complaint to the Bürgerbeauftragter will be sent out shortly.

Geman Digitalization in all its messy glory...

This is the response you get when you try to email the address mentioned:

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

<poststelle.hza-ffm@zoll.de-mail.de> failed: host
 mx.de-mail-t-systems.de-mail.de (83.125.35.23) said: 554 5.7.1
 <poststelle.hza-ffm@zoll.de-mail.de>: Recipient address rejected: Ihre E-Mail
 wurde abgewiesen, da es sich bei De-Mail um einen geschlossenen Mailverbund
 handelt.  Aufgrund der besonderen Anforderungen an das De-Mail System bzgl.
 Technik, Sicherheit, Integritaet und Vertraulichkeit, ist es nicht moeglich,
 eine normale E-Mail an eine De-Mail Adresse zuzustellen. Eine De-Mail Adresse
 erhalten Sie hier:  http://www.telekom.de/de-mail Your e-mail was rejected
 because De-Mail is a closed mail group. Due to the special requirements of the
 De-Mail system regarding technology, security, integrity and confidentiality,
 it is not possible to send a normal e-mail to a De-Mail address. You can get a
 De-Mail address here: http://www.telekom.de/de-mail (in reply to RCPT
 command)
Reporting-MTA: dns; REDACTED
Received-from-MTA: dns;  REDACTED
Arrival-Date: Wed, 04 Aug 2021 08:51:04 +0200
X-Original-ID: 56787f61-f4f0-11eb-aa4b-001a4a4cb9a5

Final-Recipient: rfc822; poststelle.hza-ffm@zoll.de-mail.de
Action: failed
Status: 5.7.1
Remote-MTA: dns; mx.de-mail-t-systems.de-mail.de (83.125.35.23)
Diagnostic-Code: smtp; 554 5.7.1 <poststelle.hza-ffm@zoll.de-mail.de>:
 Recipient address rejected: Ihre E-Mail wurde abgewiesen, da es sich bei
 De-Mail um einen geschlossenen Mailverbund handelt.  Aufgrund der besonderen
 Anforderungen an das De-Mail System bzgl. Technik, Sicherheit, Integritaet und
 Vertraulichkeit, ist es nicht moeglich, eine normale E-Mail an eine De-Mail
 Adresse zuzustellen. Eine De-Mail Adresse erhalten Sie hier: 
 http://www.telekom.de/de-mail Your e-mail was rejected because De-Mail is a
 closed mail group. Due to the special requirements of the De-Mail system
 regarding technology, security, integrity and confidentiality, it is not
 possible to send a normal e-mail to a De-Mail address. You can get a De-Mail
 address here: http://www.telekom.de/de-mail (in reply to RCPT command)